Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Video periodically freezes while audio continues to play

  • 5 antwoorde
  • 3 hierdie probleem
  • 3 views
  • Laaste antwoord deur Focussed

more options

Yesterday my Firefox updated to version 59.0.1, after this all videos higher than 720p keep freezing for 2~5 seconds (audio keeps playing) then comeback for a couple of seconds and freezes again and again.

Already tried open in Safe Mode (only make things worse). And play with the "Hardware Accel" plus "Prevent accessibility services from accessing your browser" options (restarting after each change). Also I've give a try on changing "media.mediasource.webm.enabled" on about:config.

Neither of this tests have helped.

Video plays fine in other browsers.

Yesterday my Firefox updated to version 59.0.1, after this all videos higher than 720p keep freezing for 2~5 seconds (audio keeps playing) then comeback for a couple of seconds and freezes again and again. Already tried open in Safe Mode (only make things worse). And play with the "Hardware Accel" plus "Prevent accessibility services from accessing your browser" options (restarting after each change). Also I've give a try on changing "media.mediasource.webm.enabled" on about:config. Neither of this tests have helped. Video plays fine in other browsers.

Gewysig op deur Focussed

All Replies (5)

more options

Where are you videos coming from?

more options

WestEnd said

Where are you videos coming from?

Youtube and Twitch.

more options

Hi, please try :

Can always : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.1 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

more options

Pkshadow said

Hi, please try : Can always : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : Reinstall with Current Release Firefox 59.0.1 with a Full Version Installer Please let us know if this solved your issue or if need further assistance.

I've already had a look on these links, none of them list my problem... Later I'll try the uninstall option and post here the result.

more options

I've just reinstalled right now. (cleaned everything with Revo Uninstaller before restart and install again) Still freezing... ):

Now I've done some more tests, and am thinking that the problem maybe 60fps videos...

Edit:

And now I've updated my GPU drivers and still freezing... ):

Gewysig op deur Focussed