Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox 59.0.2: nothing happens (so can't see or post comments) when clicking COMMENTS link on most web sites (e.g., ESPN,Slate,Politico,USAToday). EDGE works.

more options

Firefox 59.0.2: nothing happens (so can't see or post comments) when clicking COMMENTS link on most web sites (e.g., ESPN,Slate,Politico,USAToday). EDGE works.

Firefox 59.0.2: nothing happens (so can't see or post comments) when clicking COMMENTS link on most web sites (e.g., ESPN,Slate,Politico,USAToday). EDGE works.

All Replies (2)

more options

Hi, please try a Refresh but Note that this does more than uninstalling and re-installing does. Normal uninstalling does not remove some preferences which may have become corrupt. Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

more options

If you aren't ready to Refresh:

Do you know whether those sites all use the same commenting service, such as Disqus or Facebook?

Either way, I suggest investigating content blockers. Here's what we usually see:

(1) Built-in Tracking Protection feature (especially in private windows).

Do you see a shield icon toward the left end of the address bar next to the lock icon when this problem hits? More info on how to use the shield to manage blocking: What happened to Tracking Protection?.

(2) Content blocking extensions such as Adblock Plus, Blur, Disconnect, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix.

These extensions usually provide toolbar buttons to manage blocked content in a page, so that's the first thing to try.

If necessary, you can view, disable, and often configure or remove extensions on the Add-ons page. Either:

  • Ctrl+Shift+a (Mac: Command+Shift+a)
  • "3-bar" menu button (or Tools menu) > Add-ons
  • type or paste about:addons in the address bar and press Enter/Return

In the left column of the Add-ons page, click Extensions. Then cast a critical eye over the list on the right side. Any extensions that Firefox installs on its own are hidden from this page, so everything listed here is your choice (and your responsibility) to manage. Anything that could be blocking content? If in doubt, disable.

Any improvement?