Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot update Firefox v 57 because firefox rejects my (correct) login when it comes to instal "helper"

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur James

more options

Been trying to update Firefox v 57 to v 59 on my Imac. When it gets to the final stage and needs to install the "helper" entry of my username and password as an Administrator is required, but these are rejected and the update fails. I have tried changing my password, but no different.

Been trying to update Firefox v 57 to v 59 on my Imac. When it gets to the final stage and needs to install the "helper" entry of my username and password as an Administrator is required, but these are rejected and the update fails. I have tried changing my password, but no different.

All Replies (2)

more options

Win XP systems can't use the current Firefox.

As of Firefox 53 in March 2017, WinXP and Vista won't be supported any longer. http://www.ghacks.net/2016/09/27/firefox-53-no-support-for-windows-xp-or-vista/

https://support.mozilla.org/en-US/kb/end-support-windows-xp-and-vista?cache=no


Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

more options

padberry1 perhaps you can download and setup the Firefox 59.0.2 on your iMac.

https://www.mozilla.org/firefox/all/ https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Gewysig op deur James