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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Individual accounts on myaccounts.capitolone.com page will not open when clicked

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When using Firefox 60.0.1 to browse to myaccounts.capitalone.com, when I click on any of the four accounts that are listed, I get a perpetual spinning wheel, and the account information is not displayed.

I've cleared all browsing history, cookies, (everything). I've also disabled hardware acceleration.

When using Firefox 60.0.1 to browse to myaccounts.capitalone.com, when I click on any of the four accounts that are listed, I get a perpetual spinning wheel, and the account information is not displayed. I've cleared all browsing history, cookies, (everything). I've also disabled hardware acceleration.

Gekose oplossing

HI, I would say it is your Extensions that are causing the issue : Adblock Plus 3.1 Cisco WebEx Extension

This will very that : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

Lees dié antwoord in konteks 👍 0

All Replies (2)

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Gekose oplossing

HI, I would say it is your Extensions that are causing the issue : Adblock Plus 3.1 Cisco WebEx Extension

This will very that : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

more options

AdBlockPlus was the problem. Whitelisting *.capitalone.com worked.