Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

(2) Computers (1) Firefox - One the Hyperlinks Works Another It Doesnt? Help!

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur needspractice

needspractice
needspractice
more options

Hello,

I have two computers. (1) Computer is normal 1080p Windows 8.1 with NO Touchscreen. Latest Firefox installed. (2) Computer is normal 1080p Windows 10 with Touchscreen. Latest Firefox installed.

I go to a particular website and for the exact same website Firefox behaves differently. Computer (1) the links work perfectly fine. However, computer (2) the links do not work.

Have you heard of this before? Any particular way to solve it?

I have already uninstalled and installed Firefox, cleared cache, cleared cookies, and refreshed it. Nothing is working.

Please Help.

Hello, I have two computers. (1) Computer is normal 1080p Windows 8.1 with NO Touchscreen. Latest Firefox installed. (2) Computer is normal 1080p Windows 10 with Touchscreen. Latest Firefox installed. I go to a particular website and for the exact same website Firefox behaves differently. Computer (1) the links work perfectly fine. However, computer (2) the links do not work. Have you heard of this before? Any particular way to solve it? I have already uninstalled and installed Firefox, cleared cache, cleared cookies, and refreshed it. Nothing is working. Please Help.

All Replies (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

With a touchscreen, from time to time there are some sites where the mouse doesn't work and touch needs to be used. This usually affects drop-down menus (scripted features), but not ordinary links in a table of contents or paragraph of text.

We had a report of this behavior on Windows 10 just yesterday: https://support.mozilla.org/questions/1223207

Not sure why this problem is suddenly returning...

needspractice
needspractice Vraag-eienaar
more options

jscher2000 said

With a touchscreen, from time to time there are some sites where the mouse doesn't work and touch needs to be used. This usually affects drop-down menus (scripted features), but not ordinary links in a table of contents or paragraph of text. We had a report of this behavior on Windows 10 just yesterday: https://support.mozilla.org/questions/1223207 Not sure why this problem is suddenly returning...

That is the exact same laptop that I have. Could there be a connection? Have you guys figured out a solution yet? What do you think it could be?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I don't know any more than I posted so far.

Can you think of any very recent Windows 10 update or HP update that could have suddenly changed Firefox 60 from working to not working? Mozilla might need to change something as a result.

needspractice
needspractice Vraag-eienaar
more options

jscher2000 said

I don't know any more than I posted so far. Can you think of any very recent Windows 10 update or HP update that could have suddenly changed Firefox 60 from working to not working? Mozilla might need to change something as a result.

Do not really know, I just got this laptop and installed Firefox on it. Noticed the problem and came here. Haven't had it really long enough for any kind of updates or what not. I could try updating it and see if that changes anything.