Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I ttry to login at Xfinity for my email, I get "a program is slowing your computer" banner, and it never loads. How do I fix this?

  • 3 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur Shadow110

patricksweeney
patricksweeney
more options

Exactly what the question says. The banner is a yellow bar across the top of my desktop. Clicking either "stop program" or "wait" does nothing.

If I use Microsoft Edge (gack) I don't see the yellow banner, and my email screen loads right away.

Exactly what the question says. The banner is a yellow bar across the top of my desktop. Clicking either "stop program" or "wait" does nothing. If I use Microsoft Edge (gack) I don't see the yellow banner, and my email screen loads right away.

All Replies (3)

WestEnd
WestEnd
more options

It could be related that the system is setup to use Edge access and FF can't access it. Did you ask them which is the preferred Browser login?

patricksweeney
patricksweeney Vraag-eienaar
more options

I'd rather not use Edge, or anything Microsoft, if I can avoid it. If Xfinity has their access set up to allow Edge, and throw a roadblock in the path of Mozilla, then they are being stupid.

Shadow110
Shadow110
more options

Hi, it is a Firefox thing and it is a script on the page I would think that is the issue that is malformed for use with Firefox. Should report it if possible, Could try : https://addons.mozilla.org/firefox/addon/noscript/ but t can break sites also, will need to adjust it and exceptions and such.