Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Insecure Connection

  • 3 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur cor-el

Default_
Default_
more options

I've been trying forever to setup something as a shop using PayPal, however, whenever I go to PayPal's sandbox website to test a purchase, I am told it is an insecure website. I have tried to add an exception to the entire site itself, and it simply doesn't work. This is very annoying as I prefer FireFox, and I have had to resort using Chrome as a backup, which hogs computer resources and doesn't have any of my passwords saved, so it makes my process very long and tedious.

I've been trying forever to setup something as a shop using PayPal, however, whenever I go to PayPal's sandbox website to test a purchase, I am told it is an insecure website. I have tried to add an exception to the entire site itself, and it simply doesn't work. This is very annoying as I prefer FireFox, and I have had to resort using Chrome as a backup, which hogs computer resources and doesn't have any of my passwords saved, so it makes my process very long and tedious.

All Replies (3)

FredMcD
FredMcD
more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

Default_
Default_ Vraag-eienaar
more options

I don't have any anti-virus installed that could be doing this in the first place. I can attempt these fixes, but I, personally, do not see how they pertain to me as I don't have any security software installed.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What specific error page do you get? Is this SEC_ERROR_UNKNOWN_ISSUER or something else?

See also:

You can check if there is more detail available about the issuer of the certificate.

  • click the "Advanced" button show more detail
  • click the blue error text (SEC_ERROR_UNKNOWN_ISSUER) to show the certificate chain
  • click "Copy text to clipboard" and paste the base64 certificate chain text in a reply

If clicking the blue error text doesn't provide the certificate chain then try these steps to inspect the certificate.

  • open the Servers tab in the Certificate Manager
    • Options/Preferences -> Privacy & Security
      Certificates: View Certificates -> Servers: "Add Exception"
  • paste the URL of the website (https://xxx.xxx) in it's Location field

Let Firefox retrieve the certificate -> "Get Certificate"

  • click the "View" button and inspect the certificate

You can see detail like the issuer of the certificate and intermediate certificates in the Details tab.