Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Lost access to my gmail account after letting avast do a deep clean . Have tried all recovery suggestions with no luck.

  • 1 antwoord
  • 1 het hierdie probleem
  • 11 views
  • Laaste antwoord deur FredMcD

Standfirm
Standfirm
more options

I've contacted Google support, they say my account is still open, it's been 2 months now that I've lost access to this account. I've followed all recovery steps to no avail. I was using the Firefox browser when this happened. The email that I've lost access to is the same one that I used to make my Firefox account, but I have no way to verify it's my account.

I've contacted Google support, they say my account is still open, it's been 2 months now that I've lost access to this account. I've followed all recovery steps to no avail. I was using the Firefox browser when this happened. The email that I've lost access to is the same one that I used to make my Firefox account, but I have no way to verify it's my account.

All Replies (1)

FredMcD
FredMcD
more options

Standfirm said

I've lost access to this account

Please explain the problem in detail. What happens? What is the exact error messages? +++++++++++++++++++++++++++++++++++++++++++ Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}