Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why am I having problems now using FFox on blurb.com (Bookify) to cut and paste text from Word, which always worked before?

  • 1 antwoord
  • 1 het hierdie probleem
  • 9 views
  • Laaste antwoord deur FredMcD

newintown
newintown
more options

I'm working to complete a book using Bookify on blurb.com. For previous volumes, and half of this one, I logged on using FFox and cut and pasted text from word into the book layout. Now nothing will paste except the word "null". Cut and paste is working on blank Word pages and in new emails. Blurb help desk suggests it is a problem with FFox. Am using v 63.0.1 on a Macbook. Wondering if anything in the latest update might have changed? Would appreciate any ideas. Many thanks.

I'm working to complete a book using Bookify on blurb.com. For previous volumes, and half of this one, I logged on using FFox and cut and pasted text from word into the book layout. Now nothing will paste except the word "null". Cut and paste is working on blank Word pages and in new emails. Blurb help desk suggests it is a problem with FFox. Am using v 63.0.1 on a Macbook. Wondering if anything in the latest update might have changed? Would appreciate any ideas. Many thanks.

All Replies (1)

FredMcD
FredMcD
more options

I noticed that in some areas there is an overlay on top of some text.

Please describe in detail what you are trying to copy and where you are trying to copy from. <weblink>

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}