Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When saving a webpage, if I hit ESC key twice, Firefox crashes.

  • 3 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur cor-el

more options

This happens whether I'm trying to save a complete webpage or text only, and seems to happen at most websites I try.

This happens whether I'm trying to save a complete webpage or text only, and seems to happen at most websites I try.

Gekose oplossing

I notice that the crash reports show a rather low amount of memory and no virtual memory.

{22fb20f4-0a5f-414e-8ac6-90d3d0181114}
 architecture : "x86-64"
 version : "63.0"
 memoryMB : 3006
 virtualMaxMB : null

{84da00a6-b4ce-4ff0-a316-742e00181114}
 architecture : "x86-64"
 version : "62.0.3"
 memoryMB : 1998
 virtualMaxMB : null

How much memory is available for the temp folder?

Did you check the default download location in Options/Preferences?

Lees dié antwoord in konteks 👍 0

All Replies (3)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

bp-22fb20f4-0a5f-414e-8ac6-90d3d0181114 11/14/18 12:31 AM bp-84da00a6-b4ce-4ff0-a316-742e00181114 11/14/18 12:29 AM bp-8b9fcef0-589a-4807-be7c-06c770181105 11/4/18 4:43 PM bp-8da2c864-1301-41e8-91ae-4d2380181104 11/4/18 12:58 AM bp-9478d5c5-7f83-4179-92fa-b5ef90181031 10/31/18 3:13 AM bp-c0b75895-0558-4c05-8b51-a06310181030 10/30/18 5:25 AM bp-63bc139b-52ba-410d-bdd4-9b4560181029 10/29/18 1:34 AM bp-1b91cbd1-e9f0-4154-be49-0f6590181027 10/27/18 2:11 AM bp-267b4f99-f9ea-4742-b989-dcf940181021 10/20/18 7:47 PM bp-58d5fea1-b4f6-48ca-8b13-a408f0181016 10/15/18 8:52 PM

more options

Gekose oplossing

I notice that the crash reports show a rather low amount of memory and no virtual memory.

{22fb20f4-0a5f-414e-8ac6-90d3d0181114}
 architecture : "x86-64"
 version : "63.0"
 memoryMB : 3006
 virtualMaxMB : null

{84da00a6-b4ce-4ff0-a316-742e00181114}
 architecture : "x86-64"
 version : "62.0.3"
 memoryMB : 1998
 virtualMaxMB : null

How much memory is available for the temp folder?

Did you check the default download location in Options/Preferences?