Latest Thunderbird search finds old email but doesn't open it?
When i search for an email using Thunderbird and i try to open it it's just white. No email shown. I can only see the preview on search result but can't open the email. Why? I remember this working on older versions.
Gekose oplossing
Possible reasons: The global database still holds a record of the headers, so it can be found in Search, but the email itself no longer exists hence it cannot open and display content.
If you know which folder contains the email, you could manually search for it. If it cannot be located, see if the index needs refreshing.
- Right click on folder and select 'Properties'
- click on 'Repair folder' button
- click on 'OK'
I would suggest you repair the Global Database as it may be out of synch with what is actually available. Info on repairing the Global Datatbase: https://support.mozilla.org/en-US/kb/rebuilding-global-database
Lees dié antwoord in konteks 👍 1All Replies (2)
Gekose oplossing
Possible reasons: The global database still holds a record of the headers, so it can be found in Search, but the email itself no longer exists hence it cannot open and display content.
If you know which folder contains the email, you could manually search for it. If it cannot be located, see if the index needs refreshing.
- Right click on folder and select 'Properties'
- click on 'Repair folder' button
- click on 'OK'
I would suggest you repair the Global Database as it may be out of synch with what is actually available. Info on repairing the Global Datatbase: https://support.mozilla.org/en-US/kb/rebuilding-global-database
Ok i rebuilt the database and now it doesn't swhow up on search any more. I guess it's gone for good.