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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Two-step authentication in Firefox Account Problem, Invalid two-step authentication code

Nguyễn Đức Tuấn Anh
Nguyễn Đức Tuấn Anh
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I'm now using Firefox Developer Edition on Windows 10 and Firefox Nightly on android phone

Currently: 

- I don't have any logged-in device
- I have my two-step authentication device using Google Authenticator, but when i try to log in it always return a message "Invalid two-step authentication code". (image below)
- I have try to reset my password and the problem occurred like this case /questions/1230501. I don't receive any confirmation emails.
- I have recovery code and used it one time (It's the first time I used to reset my password) but when I reach the confirmation mail step, I get stuck.
- I repeat the password reset many time and see confirmation mail never came

What's wrong with authentication code? How can I get access to my account again? BTW, My English is not good, thanks all.

I'm now using Firefox Developer Edition on Windows 10 and Firefox Nightly on android phone Currently: - I don't have any logged-in device - I have my two-step authentication device using Google Authenticator, but when i try to log in it always return a message "Invalid two-step authentication code". (image below) - I have try to reset my password and the problem occurred like this case [/questions/1230501]. I don't receive any confirmation emails. - I have recovery code and used it one time (It's the first time I used to reset my password) but when I reach the confirmation mail step, I get stuck. - I repeat the password reset many time and see confirmation mail never came What's wrong with authentication code? How can I get access to my account again? BTW, My English is not good, thanks all.
Aangehegde skermkiekies

Gewysig op deur Nguyễn Đức Tuấn Anh

Gekose oplossing

Sorry if my question waste all your time.

It's look like an issue from Google Authenticator app on my phone. There is a term called "Time correction for codes" in the settings of this app. After I synchronize, my authentication code works perfectly again. But I don't know why this only happened with Firefox accounts, I tried creating another account and activating two-step authentication on this account (before sync time correction). It's also has the same problem.

Hope this helps people with the same problem.

Lees dié antwoord in konteks 👍 0

All Replies (1)

Nguyễn Đức Tuấn Anh
Nguyễn Đức Tuấn Anh Vraag-eienaar
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Gekose oplossing

Sorry if my question waste all your time.

It's look like an issue from Google Authenticator app on my phone. There is a term called "Time correction for codes" in the settings of this app. After I synchronize, my authentication code works perfectly again. But I don't know why this only happened with Firefox accounts, I tried creating another account and activating two-step authentication on this account (before sync time correction). It's also has the same problem.

Hope this helps people with the same problem.

Gewysig op deur Nguyễn Đức Tuấn Anh