Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I need help importing a profile and having it saved because folders do not appear when reopening application

  • 2 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur sfhowes

pgall
pgall
more options

I had recently purchased a new workstation and installed Thunderbird on new machine. I then exported my profile from Tools\importExport Tools\export all folder (with structure) then, of course, imported the same to new machine via the same menu structure except I imported profile. 

Initally, all was fine except when opening the application  any time afterwards, I only see the email accounts with no  emails seen in the inbox or any sub folders.  In order to see, I again need to do another import by selecting path and creating a name for the profile all over again.

I greatly appreciate your assistance!!

I had recently purchased a new workstation and installed Thunderbird on new machine. I then exported my profile from Tools\importExport Tools\export all folder (with structure) then, of course, imported the same to new machine via the same menu structure except I imported profile. Initally, all was fine except when opening the application any time afterwards, I only see the email accounts with no emails seen in the inbox or any sub folders. In order to see, I again need to do another import by selecting path and creating a name for the profile all over again. I greatly appreciate your assistance!!

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

You don't export or import a profile. You simply copy the profile and use it as is on the new machine. Follow the instructions to create a new profile and copy the old one over it. http://kb.mozillazine.org/Moving_your_profile_folder_-_Thunderbird#Create_a_new_profile_and_copy_the_old_one_over_it

sfhowes
sfhowes
  • Top 25 Contributor
more options

I think you confused exporting folders (mail) with exporting profiles. If you select Tools/ImportExportTools/Export profile, you can then import it on the new PC with Tools/ImportExportTools/Import profile.

But the best way to copy an entire TB setup from one computer to another is to move the Thunderbird folder:

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer