Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I changed my primary email address, but I still get email at my old address.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

more options

My account with Firefox correctly shows my primary address. And yet Firefox is still sending me mail at my old primary address, which I want to discontinue. How do I fix this?

My account with Firefox correctly shows my primary address. And yet Firefox is still sending me mail at my old primary address, which I want to discontinue. How do I fix this?

All Replies (2)

more options

It's possible that you are on more than one mailing list. For example, the newsletter takes direct subscriptions rather than going through a Firefox Account.

Can you use a link in the message to update your email preferences and see whether that leads to a different place?

more options

If there is a problem with sending mail to the new address then the mail might be send to the old email address. In some cases email might be send to both email addresses.