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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

How to get the email address taken off spam list.

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  • Laaste antwoord deur Matt

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A client of ours uses Thunderbird to host their email. They have had issues in the past with people using their email to send spam. Originally they just created a new email an moved on. Now the issue is happening again, where they get hundreds of postmaster responses when they open their email. They are also unable to send out emails. We plan on changing the password for the email, but it seems like their email has been wholly marked as spam even though it isn't. Do we need to contact the ISP, is there something to be done through Thunderbird?

A client of ours uses Thunderbird to host their email. They have had issues in the past with people using their email to send spam. Originally they just created a new email an moved on. Now the issue is happening again, where they get hundreds of postmaster responses when they open their email. They are also unable to send out emails. We plan on changing the password for the email, but it seems like their email has been wholly marked as spam even though it isn't. Do we need to contact the ISP, is there something to be done through Thunderbird?

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IF your problem is back scatter then the choices are few indeed.

See https://en.wikipedia.org/wiki/Backscatter_(email)