Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Trying to change Firefox password. Do not receive email message. (It is not in my spamcatcher)

  • 2 antwoorde
  • 1 het hierdie probleem
  • 10 views
  • Laaste antwoord deur leewmiles

more options

Using laptop with Windows 10. Went to Firefox Help. Tried to change the password but not my username. Received a message that notification had been made to my email. I have not received anything at my email. I am concerned because have received a message purportedly from a hacker and wish to change old passwords, such as the one on my Firefox account that has not been updated ever. As I was setting up my community account just now and received a message to confirm this my email account. This email account confirmation was delivered to my email.

Using laptop with Windows 10. Went to Firefox Help. Tried to change the password but not my username. Received a message that notification had been made to my email. I have not received anything at my email. I am concerned because have received a message purportedly from a hacker and wish to change old passwords, such as the one on my Firefox account that has not been updated ever. As I was setting up my community account just now and received a message to confirm this my email account. This email account confirmation was delivered to my email.

All Replies (2)

more options

leewmiles said

Using laptop with Windows 10. Went to Firefox Help. Tried to change the password but not my username. Received a message that notification had been made to my email. I have not received anything at my email. I am concerned because have received a message purportedly from a hacker and wish to change old passwords, such as the one on my Firefox account that has not been updated ever. As I was setting up my community account just now and received a message to confirm this my email account. This email account confirmation was delivered to my email.
more options

A second attempt at password change was successful. There is no need to respond. Please forgive the false alarm!