Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Lost all bookmarks after syncing devices

  • 6 antwoorde
  • 3 hierdie probleem
  • 2 views
  • Laaste antwoord deur zori6666

more options

Last week in response to a prompt I created a new Firefox account and agreed to sync all of my devices. One of those processes resulted in my losing all bookmarks from my Firefox browser on my laptop.

When I follow the "Restoring from Backups" steps here (https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them), under "Restore," only two dates appear -- both from after the date of syncing. So even if Firefox automatically backed up my bookmarks prior to the sync, I can't seem to access them.

Is there any way to find and restore my lost bookmarks?

Last week in response to a prompt I created a new Firefox account and agreed to sync all of my devices. One of those processes resulted in my losing all bookmarks from my Firefox browser on my laptop. When I follow the "Restoring from Backups" steps here (https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them), under "Restore," only two dates appear -- both from after the date of syncing. So even if Firefox automatically backed up my bookmarks prior to the sync, I can't seem to access them. Is there any way to find and restore my lost bookmarks?

Gekose oplossing

Hi Stymied47,

See if you have an older profile available. Type about:profiles in the address bar and press enter.

If you have an older profile, open the Root Directory folder. Your bookmark backups are stored there in the bookmarkbackups folder.

Lees dié antwoord in konteks 👍 1

All Replies (6)

more options

Gekose oplossing

Hi Stymied47,

See if you have an older profile available. Type about:profiles in the address bar and press enter.

If you have an older profile, open the Root Directory folder. Your bookmark backups are stored there in the bookmarkbackups folder.

more options

It worked -- thanks so much! The "about:profiles" tip was what I needed.

more options

Hi Stymied47,

Great!

I'm glad I could help.

Enjoy!

more options

Lost all bookmarks, saved passwords, etc. after reinstalling FF even though FF said I wouldn't lose a thing. Went through this all to make sure I could make FF my default browser in Win 10. Any ideas on how I can find and restore all this data?

more options

Did you open about:profiles as advised as the "solution" in this support thread?

more options

Hello,i lost my bookmarks and have try it above soutions,but appear only bookmarks from 11.10.2019.I want to restore from 6.10.2019 .Please help me.Thank you