Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Add-ons don't work

  • 1 antwoord
  • 1 het hierdie probleem
  • 10 views
  • Laaste antwoord deur FredMcD

SarahCharly
SarahCharly
more options

My problem is, that all my add-ons don't work right. I uninstalled and installed them very often, but after a short time they don't work. I can click it, but nothing happens. I have these add-ons in the german version: "Avira Password Manager" and "Avira Browserschutz".

My problem is, that all my add-ons don't work right. I uninstalled and installed them very often, but after a short time they don't work. I can click it, but nothing happens. I have these add-ons in the german version: "Avira Password Manager" and "Avira Browserschutz".

All Replies (1)

FredMcD
FredMcD
more options

It’s possible that there is a problem with the file(s) that store the extensions registry.

Type about:support in the address bar and press enter.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Delete all extensions* files and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

After, restart Firefox.

See "Corrupt extension files":

+++++++++++++++++++++++++++ You will have to approve the updating one last time.