Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

After tefreshing firefox i lost all my passwords

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur glastar

Rest Tores
Rest Tores
more options

I had some problems with firefox so i used refresh option and now i have lost all my passwords. Is there a way to fix that?

I had some problems with firefox so i used refresh option and now i have lost all my passwords. Is there a way to fix that?

All Replies (3)

Naivedh
Naivedh
more options

Open the Firefox web browser. 

   Load about:support.
   Click on the "open folder" link near the top of the page that opens; this       opens the profile folder.
   Close Firefox.
   Check if you see a file called logins.json.corrupt.
   If you do, rename the file to logins.json to fix it.
   Start Firefox.
glastar
glastar
more options

I have the same problem, however it's not the "corrupt file" issue, it seems on the refresh firefox switched from Password Manager to Lockwise without transfering the data, I have the key4.db and the login.json files in my profile but Lockwise tells me there are no password. Any help for that problem?

Gewysig op deur glastar

glastar
glastar
more options

I could solve it by myself but I'm unable to find that button again ;( I had in the menus somehow to activate password backup and in a second the passwords did show up!!

I think it was when I switched to the menu entry Logins and password and then I had on top right the entry backup passwords.

At least for me the issue is solved.