Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Losing my cookies

more options

When visiting sites that I frequent, all settings are lost. For example, on UPS.com or Fedex.com, I now have to specify what I country I'm from & my language preference EVERY time I open their page. Also, the first time I open Firefox each day, I need to login to Pocket.

What setting did I inadvertently switch on that's clearing this out daily?

Thanks!

When visiting sites that I frequent, all settings are lost. For example, on UPS.com or Fedex.com, I now have to specify what I country I'm from & my language preference EVERY time I open their page. Also, the first time I open Firefox each day, I need to login to Pocket. What setting did I inadvertently switch on that's clearing this out daily? Thanks!

All Replies (5)

more options

Hi mbutts, Check that Menu -> Options -> Privacy & Security -> Cookies and Site Data

  • Delete cookies and site data when Firefox is closed

is not selected.

Also, under History - Firefox will

  • Remember History

Be sure that you are not using a Private Browsing window. Cookies and Site Data, including site preferences, are not carried over to a Private window from a normal window.

more options

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an allow exception you may want to keep
more options

I appreciate the postings, but I already had those settings. My home laptop & desktop do not have these issues, only a Windows 10 pro machine at my office (I'm the network admin there). After the most recent Firefox update, most of this has cleared up. Still happens on some sites. This is why I have four browsers installed since every website is handled differently. Sigh.

more options

As long as cookies & site data are not being blocked and you're sure that there is no clean-up task running from 3rd party software, like some security software has, you might want to look at this extension:

Cookie Quick Manager https://addons.mozilla.org/en-US/firefox/addon/cookie-quick-manager/?src=featured

more options

Afterthought:

In: Menu -> Options -> Privacy & Security -> Cookies and Site Data -> Manage Permissions do you have an Exception set to Block?