Two of my three FB emails work but one doesn't with message "Authentication failure while connecting to server imap.gmail.com. Help please.
All three of my FB emails worked yesterday on my PC but one will not send or receive today. When trying to receive, the above message pops up. When trying to send the following pops up: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com was lost in the middle of the transaction. Try again. All three emails work on my Android.
Gekose oplossing
Your post says there's an authentication error connecting to the incoming server imap.gmail.com, and a different error when sending on smtp.gmail.com.
First, select an account in the left pane of Tools/Account Settings, then look at the Outgoing Server (SMTP) drop-down in the lower right pane. Click Edit SMTP server and check that the User Name is the same as for the selected account. Repeat for the other accounts. After you have confirmed that each account is sending through the correct smtp, open Tools/Options/Security/Passwords/Saved Passwords, delete the passwords, restart TB, and enter the correct passwords when prompted. The OAuth browser window will appear for the IMAP accounts.
If you update to 68.5 from Help/About TB, you can change the authentication method for the POP account to OAuth2.
Lees dié antwoord in konteks 👍 0All Replies (3)
Authentication failure means that the User Name, password or authentication type for the outgoing server is incorrect.
Help/Troubleshooting, click Copy text to clipboard, paste in a reply here, omitting everything below Security Software.
Application Basics
Name: Thunderbird Version: 68.4.2 Build ID: 20200123140255
Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:68.0) Gecko/20100101 Thunderbird/68.4.2 OS: Windows_NT 10.0
Launcher Process: Enabled
Multiprocess Windows: 0/0
Disabled
Remote Processes: 0
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account5:
INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account6:
INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports for the Last 3 Days
Remote Processes
Type: Count
Extensions
Name
Version
Enabled
ID
Amazon.com 1.1 true amazondotcom@search.mozilla.org
Bing
1.0
true
bing@search.mozilla.org
DuckDuckGo
1.0
true
ddg@search.mozilla.org
Google
1.0
true
google@search.mozilla.org
Lightning
68.4.2
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
Twitter
1.0
true
twitter@search.mozilla.org
Wikipedia (en)
1.0
true
wikipedia@search.mozilla.org
Gekose oplossing
Your post says there's an authentication error connecting to the incoming server imap.gmail.com, and a different error when sending on smtp.gmail.com.
First, select an account in the left pane of Tools/Account Settings, then look at the Outgoing Server (SMTP) drop-down in the lower right pane. Click Edit SMTP server and check that the User Name is the same as for the selected account. Repeat for the other accounts. After you have confirmed that each account is sending through the correct smtp, open Tools/Options/Security/Passwords/Saved Passwords, delete the passwords, restart TB, and enter the correct passwords when prompted. The OAuth browser window will appear for the IMAP accounts.
If you update to 68.5 from Help/About TB, you can change the authentication method for the POP account to OAuth2.