Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

All Tabs Continue to Crash After Multiple Troubleshooting Attempts

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur fleamcp

more options

Hello,

Since starting Firefox up today, every single attempted open link or tab crashes. A new, blank tab will crash, and even some about:tabs crash and must be attempted a few times to access. After going through multiple troubleshooting guides from both Mozilla and from users, I'm at a complete loss. A list of things I've tried:

-Restoring crashed tabs -Restarting Firefox -Restarting Firefox in Safe Mode -Clearing Cookies & Cache -Removing all addons and plugins -Restarting PC -Reinstalling Firefox -"Refreshing" Firefox -Making a new account -Restarting Firefox in Safe Mode after reinstall/refresh/new account -Checking browser internals -Troubleshooting/Reinstalling Flash -Checking for security software/malware issues -Switching browser.tabs.remote.autostart to false -Switching media.wmf.vp8.enabled to false -Checking that drivers are up to date -Switching to an older version of Firefox -Making a new profile for an older version of Firefox -Re-reverting to the current version of Firefox -Restarting PC another time and trying these again

Despite all of this, all tabs save for the about:tabs (excluding about:blank) crash immediately. I have no idea what else I can try, and any assistance would be appreciated.

Hello, Since starting Firefox up today, every single attempted open link or tab crashes. A new, blank tab will crash, and even some about:tabs crash and must be attempted a few times to access. After going through multiple troubleshooting guides from both Mozilla and from users, I'm at a complete loss. A list of things I've tried: -Restoring crashed tabs -Restarting Firefox -Restarting Firefox in Safe Mode -Clearing Cookies & Cache -Removing all addons and plugins -Restarting PC -Reinstalling Firefox -"Refreshing" Firefox -Making a new account -Restarting Firefox in Safe Mode after reinstall/refresh/new account -Checking browser internals -Troubleshooting/Reinstalling Flash -Checking for security software/malware issues -Switching browser.tabs.remote.autostart to false -Switching media.wmf.vp8.enabled to false -Checking that drivers are up to date -Switching to an older version of Firefox -Making a new profile for an older version of Firefox -Re-reverting to the current version of Firefox -Restarting PC another time and trying these again Despite all of this, all tabs save for the about:tabs (excluding about:blank) crash immediately. I have no idea what else I can try, and any assistance would be appreciated.
Aangehegde skermkiekies

Gekose oplossing

We have seen multiple reports that Bitdefender is causing this issue. If you use Bitdefender then try to uninstall this software.

You can try to contact Bitdefender for support.

EDIT: I noticed that a bug report is filed:

  • Bug 1616993 - Reports of tab crashes caused by Bitdefender

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

Lees dié antwoord in konteks 👍 1

All Replies (2)

more options

Gekose oplossing

We have seen multiple reports that Bitdefender is causing this issue. If you use Bitdefender then try to uninstall this software.

You can try to contact Bitdefender for support.

EDIT: I noticed that a bug report is filed:

  • Bug 1616993 - Reports of tab crashes caused by Bitdefender

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)

Gewysig op deur cor-el

more options

First attempt didn't work. Checked again, Bitdefender Agent was still installed. After uninstalling both Bitdefender products, Firefox works perfectly. Thank you ♥