Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Sync Account locked after mail bounced

  • 1 antwoord
  • 1 het hierdie probleem
  • 9 views
  • Laaste antwoord deur McCoy

firefoxp
firefoxp
more options

I had deleted the mail alias I used for my sync profile. After trying to log in, I've received this message:

Sorry. We’ve locked your account.

The confirmation email we sent to firefoxalias@mypersonaldomain.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account.

The link on "us" opened the default support page. What should I do please?

I had deleted the mail alias I used for my sync profile. After trying to log in, I've received this message: Sorry. We’ve locked your account. The confirmation email we sent to firefoxalias@mypersonaldomain.com was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account. The link on "us" opened the default support page. What should I do please?

All Replies (1)

McCoy
McCoy
more options

Hello firefoxp,

THat must be frustrating ..... :(

Would you please take a look at this article and scroll down to the section

"You have received a message that your account has been locked" :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq