Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

my email/domain were temporarily down. now i'm locked out of my firefox account.

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur philipp

contact150
contact150
more options

I tried logging into firefox sync on a new windows that I installed. My email was temporarily not working because of a nameserver change i did to the domain. after trying to login without the email working, my firefox account got locked. i changed my nameservers back and my email is working now but my firefox account is still locked. how can i log in to my firefox account?

I tried logging into firefox sync on a new windows that I installed. My email was temporarily not working because of a nameserver change i did to the domain. after trying to login without the email working, my firefox account got locked. i changed my nameservers back and my email is working now but my firefox account is still locked. how can i log in to my firefox account?

All Replies (3)

philipp
philipp
  • Moderator
more options

hi, if your mail is back in working order, please wait for at least 24 hours and then try to log-in again.

contact150
contact150 Vraag-eienaar
more options

The account is still locked.

philipp
philipp
  • Moderator
more options

ok, in this case the recommended approach would be to create an account on bugzilla.mozilla.org and then file an issue using this link. a mozilla developer will look into the matter then.