Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Exiting Firefox

  • 2 antwoorde
  • 1 het hierdie probleem
  • 7 views
  • Laaste antwoord deur McCoy

fogartyedwinc
fogartyedwinc
more options

I just loaded Firefox onto my Windows 7 computer. I can only exit using the menu...I cannot exit in the usual way from the x in the top right corner. Any ideas?

Thanks,

Edwin C. Fogarty

I just loaded Firefox onto my Windows 7 computer. I can only exit using the menu...I cannot exit in the usual way from the x in the top right corner. Any ideas? Thanks, Edwin C. Fogarty

All Replies (2)

FredMcD
FredMcD
more options

We recommend using the File > Exit to shut down the browser as
using the close window X sometimes causes issues.

McCoy
McCoy
more options

fogartyedwinc said
I can only exit using the menu...I cannot exit in the usual way from the x in the top right corner.

Hello Edwin,

The closing X should work .....

Let's try Firefox in Safe Mode :

If Firefox is not running :
Hold down the Shift key when starting Firefox.

If Firefox is running :
3-bar menu <big>→</big> '?' (at the bottom of the dropdown) <big>→</big> 'Restart with Add-ons disabled'.
Then OK the restart.
A small dialog should appear.
Click 'Start in Safe Mode' ( not 'Refresh' !)

See :
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

And :
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

If it works in Safe Mode, then re-enable your extensions one by one (providing you have any, of course) till you find the culprit.

If it's not an extension that causes the closing X not to work, we'll have to look for some other reason.