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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Problems with loggin in to my account / sync

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Hi! I recently tried to sync my tablet and my phone with my PC. When I try to log in to my account, I get this error: https://gyazo.com/a409672f775b6a0c22309e7020b507b5 (fout means error in english) I can not login on my pc, and when I try to sync from my phone it does not work either. I tried to delete my account, then make it again and it did not work. Reinstalling / restarting my pc does not work either. Help!

Greetings, Jeffrey

Hi! I recently tried to sync my tablet and my phone with my PC. When I try to log in to my account, I get this error: https://gyazo.com/a409672f775b6a0c22309e7020b507b5 (''fout'' means error in english) I can not login on my pc, and when I try to sync from my phone it does not work either. I tried to delete my account, then make it again and it did not work. Reinstalling / restarting my pc does not work either. Help! Greetings, Jeffrey

Gekose oplossing

Thank you. But I can't do the malware checks as this is my business computer and I don't have the admin rights.

The problem is solved, though. It seems that it was a professional network issue. I finally managed to connect to sync with a new Firefox profile stored locally in D: .

Lees dié antwoord in konteks 👍 1

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Gekose oplossing

Thank you. But I can't do the malware checks as this is my business computer and I don't have the admin rights.

The problem is solved, though. It seems that it was a professional network issue. I finally managed to connect to sync with a new Firefox profile stored locally in D: .