Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unable to access certain websites

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

p.mazava
p.mazava
more options

I need help on how to load the following websites

https://branch.io https://mixpanel.com/

Both websites just show up as blank black pages. Not sure if it is my security or firefox. Any help will be appreciated.

I need help on how to load the following websites https://branch.io https://mixpanel.com/ Both websites just show up as blank black pages. Not sure if it is my security or firefox. Any help will be appreciated.

All Replies (3)

Eve
Eve
more options

These both load for me. Try going to the pages and pressing Ctrl+F5 to bypass the cache and force refresh the page and see if they work then.

ARMAN KHAN
ARMAN KHAN
more options

Hello p. Mazava,

Follow the step resolve the problem:

1.Clear the cache Click the menu button. and select Options. ... Select the Privacy & Security panel. In the Cookies and Site Data section, click Clear Data…. Remove the check mark in front of Cookies and Site Data. ... With Cached Web Content check marked, click the Clear button. Close the about:preferences page.

2.Goto safe mode:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode.


Then I hope resolve your problem Reply me back.

FredMcD
FredMcD
more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop