Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Unresponsive Scripts and Browser not responding issues

more options

I am having severe issues with unresponsive scripts and Firefox not responding. Once the scripts stop responding on one page, it spreads to the others I have open. I've cleared cache/cookies/data, I've gone into the configuration and changed the seconds to see if the script will complete, and I've tried the recommended extension (Javascript stop and go?), but then web pages won't load. I'm at a loss as to what else to do. Could this be a malware/virus issue?

The browser also stops responding, and once it gets started, it keeps doing so to the point I can't use the browser.

I am having severe issues with unresponsive scripts and Firefox not responding. Once the scripts stop responding on one page, it spreads to the others I have open. I've cleared cache/cookies/data, I've gone into the configuration and changed the seconds to see if the script will complete, and I've tried the recommended extension (Javascript stop and go?), but then web pages won't load. I'm at a loss as to what else to do. Could this be a malware/virus issue? The browser also stops responding, and once it gets started, it keeps doing so to the point I can't use the browser.

All Replies (11)

more options

If you see a message about a phone number support, do not use it. It is FAKE !

”Webpage is slowing down your browser” This is the new way the browser tells you there is a problem with the script program(s). https://support.mozilla.org/en-US/kb/warning-unresponsive-script?cache=no

https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up

https://support.mozilla.org/en-US/kb/quick-fixes-if-your-firefox-slows-down


MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.


Do you let Windows handle the page file or did you set a fixed size ?

If you use a fixed size for the page file then try the former and let Windows handle the page file.

more options

Please no about the phone number! I called it...*facepalm*

Edit1: Company appears to have fixed my problem. Will see how it goes.

Gewysig op deur thefuchsiamystery

more options

Please keep us posted. And if you can tell us what was done to fix the issue.

more options

There was a Trojan on my computer. He did some commands through the DOS prompt to find it (he had remote access to laptop). He also pulled up where the laptop showed the errors (there were a lot of them). He had to get rid of that Trojan first of all, and a lot of clearing temp files.

Computer runs faster, and I've had one unresponsive script error so far. I did have to pay $$$.

I wish I could be more specific, but I wasn't the one doing the work. We will see how it goes through the rest of the week or so. This is a new laptop and I was peeved at having it almost slow to a crawl.

more options

Hello hashbrowngirl23,

I apologize that you did not receive a warning sooner to NOT call the phone number. Unfortunately, since you've provided them with remote access, it is possible they have installed malware on your device. I would advise wiping the laptop and starting in a clean state as they may have access to sensitive information. You may also want to change your passwords for all your accounts.

Gewysig op deur Andrew

more options
more options

Will wiping get rid of the malware?

more options

Andrew said

I would advise wiping the laptop and starting in a clean state

hashbrowngirl23 said

Will wiping get rid of the malware?

That would wipe out everything. Try this first:

You may have ad/mal-ware. Further information can be found in this article;
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently.
If one program misses something, another may pick it up.

more options

What shall I do about payment?

more options

Please contact your respective bank or credit card company depending on how paid. You may want them to issue a new card as well.

Checking in your laptop to a local repair shop may be an option as well.

more options

I am running SuperAntiSpyware as we speak. Two spoofed files. Infuriating!!!