Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Google drive files not downloading in Firefox Browser

  • 1 antwoord
  • 5 hierdie probleem
  • 692 views
  • Laaste antwoord deur averagehuman

more options

I am using Firefox Browser V81.0 (64-bit) on MacOS Catalina and I'm experiencing issues with downloading files specifically from Google Drive. I can download other files using Firefox, but it doesn't work when using GDrive. I know it's an issue with Firefox because I've tried downloading the GDrive files using Safari and it's fine.

What happens is I'll click download and then there is no prompt that asks me if I'd like to download the file.

I also looked at this thread and followed the troubleshooting measures (including clearing the browser cache and starting Firefox in Safe Mode), but it did not solve the problem: [https://support.mozilla.org/en-US/que.../1157677]

I've also tried un-installing/re-installing Firefox. And I have my adblocker disabled for Google Drive.

Any suggestions for how to resolve the problem?

I am using Firefox Browser V81.0 (64-bit) on MacOS Catalina and I'm experiencing issues with downloading files specifically from Google Drive. I can download other files using Firefox, but it doesn't work when using GDrive. I know it's an issue with Firefox because I've tried downloading the GDrive files using Safari and it's fine. What happens is I'll click download and then there is no prompt that asks me if I'd like to download the file. I also looked at this thread and followed the troubleshooting measures (including clearing the browser cache and starting Firefox in Safe Mode), but it did not solve the problem: [[https://support.mozilla.org/en-US/questions/1157677]] I've also tried un-installing/re-installing Firefox. And I have my adblocker disabled for Google Drive. Any suggestions for how to resolve the problem?

Gekose oplossing

[UPDATE: RESOLVED]

I found the solution to this issue. If you disable "Enhanced Tracking Protection" when visiting Google Drive pages, then you're able to download files.

Lees dié antwoord in konteks 👍 2

All Replies (1)

more options

Gekose oplossing

[UPDATE: RESOLVED]

I found the solution to this issue. If you disable "Enhanced Tracking Protection" when visiting Google Drive pages, then you're able to download files.