Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Connection to BT servers

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur AgnesRM

more options

Hi, I'm using Thunderbird to connect to the mail.btinternet.com server via POP and have suffered a repeated failure to connect (wrong password and/or email address). I can access the BT web client using the same credentials but Thunderbird stubbornly refuses to make the connection. Port number are default (995/465) and all emails and passwords are correct. Is anyone else having these same issues particularly with the recent "update" of BT's web client.? Spoken with BT tech support who, whilst helpful, unsurprisingly, kicked this back onto Thunderbird. Any advise/guidance would be appreciated...

Thanks in advance,

Hi, I'm using Thunderbird to connect to the mail.btinternet.com server via POP and have suffered a repeated failure to connect (wrong password and/or email address). I can access the BT web client using the same credentials but Thunderbird stubbornly refuses to make the connection. Port number are default (995/465) and all emails and passwords are correct. Is anyone else having these same issues particularly with the recent "update" of BT's web client.? Spoken with BT tech support who, whilst helpful, unsurprisingly, kicked this back onto Thunderbird. Any advise/guidance would be appreciated... Thanks in advance,

All Replies (1)

more options