Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

bookmarks stopped working after 'refresh'.

  • 3 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur FredMcD

more options

I just used the 'refresh' process. I can no longer bookmark a page. I click on the star, but it does not turn blue, nor is there anything in the bookmark list.

I just used the 'refresh' process. I can no longer bookmark a page. I click on the star, but it does not turn blue, nor is there anything in the bookmark list.

All Replies (3)

more options

Were yyour original bookmarks preserved?


If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again.


[v57+] Places Maintenance is built into Firefox.

Type about:support<enter> in the address bar.

You will find Places Database near the bottom. Press the Verify Integrity button.

When done, copy and post the results here.

https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional

more options

Were yyour original bookmarks preserved?

No, I no longer have any bookmarks in the bookmark folder. The row above the page display (right under the address bar) that used to display some of the bookmarks has even disappeared. It's like the bookmark function has just completely disappeared.


If you have sync, and there is a problem anywhere, Shut Down Sync Immediately On All Devices to prevent the problem from spreading. Once the problem is fixed, perform the same repair on all computers/profiles before using sync again'.

I don't even know what sync is. How would I find out whether I have it or not?

more options

Sync is an option to share profile data with other profiles and systems.

Sometimes when using refresh, data gets screwed up. That is one reason the original profile is moved to another location.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible