Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Is it possible to completely reset the spam/junk filter?

  • 1 antwoord
  • 1 het hierdie probleem
  • 11 views
  • Laaste antwoord deur sfhowes

more options

Recently, an important email was put into my spam/junk folder. It was from a sender and with the same subject line that I receive every week. I've just now read the article about training the filter and I will start doing those suggestions, but for now I need to just totally NOT filter anything as junk. Is there a way to do that?

Thanks. SweetTasha.

Recently, an important email was put into my spam/junk folder. It was from a sender and with the same subject line that I receive every week. I've just now read the article about training the filter and I will start doing those suggestions, but for now I need to just totally NOT filter anything as junk. Is there a way to do that? Thanks. SweetTasha.

All Replies (1)

more options

TB's junk filtering can be turned off in Account Settings, Junk Controls. But if mail ends up in a Spam or Bulk folder, that is controlled by the mail provider, and although you can probably whitelist or unblock mail through webmail, it may not be possible to disable spam filtering entirely.