Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Download failure

  • 2 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

Chuck
Chuck
more options

When trying to download update I get the following on Windows 7- 

XML Parsing Error: undefined entity

Location: chrome://mozapps/content/edownloads/unknown Content Type.xul Line Number 79, Column 54:

<description id="settingsChange" hidden="true">&settingsChangeOptions.label;</description>

When trying to download update I get the following on Windows 7- XML Parsing Error: undefined entity Location: chrome://mozapps/content/edownloads/unknown Content Type.xul Line Number 79, Column 54: <description id="settingsChange" hidden="true">&settingsChangeOptions.label;</description>

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Perhaps you should manually update in a couple of steps, since your version (reported by your browser as 32-bit Firefox 72) is pretty far behind now.

For example, grab 32-bit Firefox 78.0.2 from here (this is U.S. English, for other languages, click the .. link and then click into the relevant locale folder):

http://archive.mozilla.org/pub/firefox/releases/78.0.2/win32/en-US/

Will that install? Then try the update again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that in current release you can try to clear the startup cache via the "Help -> Troubleshooting Information" (about:support) page.