Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird keeps forgetting all my e-mail accounts

  • 4 antwoorde
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur Gaiajack

Gaiajack
Gaiajack
more options

I've been using Thunderbird on Ubuntu for several years. Lately, every other time I turn on my machine, I open Thunderbird and it's completely blank - all the e-mail accounts whose details I painstakingly entered are gone, and I have to add them all back. This has happened at least twice in the past couple of weeks.

The first time it happened Thunderbird opened to a splash screen with some information about how my profiles had been... something something... I don't know, I just kind of clicked buttons until my e-mail accounts came back. Now there's not even that, it's just blank, and I don't see anything about importing past profiles.

How can I get my stuff back? 87.0b1 (64-bit) ubuntu-snap-build - 1.0.

I've been using Thunderbird on Ubuntu for several years. Lately, every other time I turn on my machine, I open Thunderbird and it's completely blank - all the e-mail accounts whose details I painstakingly entered are gone, and I have to add them all back. This has happened at least twice in the past couple of weeks. The first time it happened Thunderbird opened to a splash screen with some information about how my profiles had been... something something... I don't know, I just kind of clicked buttons until my e-mail accounts came back. Now there's not even that, it's just blank, and I don't see anything about importing past profiles. How can I get my stuff back? 87.0b1 (64-bit) ubuntu-snap-build - 1.0.

Gekose oplossing

Open TB, even if it's an empty profile, Help/Troubleshooting, Profile Folder, Open Directory, to open the profile folder; go up one level to see all profile folders. Close TB before making any edits.

Lees dié antwoord in konteks 👍 0

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

See https://support.mozilla.org/en-US/questions/1324156

Gaiajack
Gaiajack Vraag-eienaar
more options

Thanks. Where is the profiles folder under Ubuntu? It's not under ~/.thunderbird, as I've seen claimed online (that folder doesn't exist on my machine).

Gewysig op deur Gaiajack

sfhowes
sfhowes
  • Top 10 Contributor
more options

Gekose oplossing

Open TB, even if it's an empty profile, Help/Troubleshooting, Profile Folder, Open Directory, to open the profile folder; go up one level to see all profile folders. Close TB before making any edits.

Gaiajack
Gaiajack Vraag-eienaar
more options

Thanks!