Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

blank emails

  • 3 antwoorde
  • 1 het hierdie probleem
  • 6 views
  • Laaste antwoord deur christ1

hlehrer
hlehrer
more options

Thunderbird froze. I rebooted my PC. I restarted Thunderbird. It opened. But......now older INBOX emails received before the crash are empty. They open but no content. New emails are fine. Emails in all other folders are fine. What can I do to restore the content of those emails without losing them? Thank you for your help!

Thunderbird froze. I rebooted my PC. I restarted Thunderbird. It opened. But......now older INBOX emails received before the crash are empty. They open but no content. New emails are fine. Emails in all other folders are fine. What can I do to restore the content of those emails without losing them? Thank you for your help!

All Replies (3)

hlehrer
hlehrer Vraag-eienaar
more options

In addition to this, I did a “repair folder” and now the same older emails with no content have disappeared. So again, how can I fix this?

День сумо
День сумо
more options

Hello there hiehrer. We have read your message. We try to help you.

Try to reset toolbars and controle to resolve the problem. Is a option

Or you can right click on the folder and select properties and then the repair button to re-index your mail.

https://support.mozilla.org/en-US/kb/thunderbird-crashes What crashes did you had?

Please report to us your crash number with pop up text


Greetings Firefox volunteer.

Gewysig op deur День сумо

christ1
christ1
  • Top 25 Contributor
more options

It sounds like your mail files got corrupted. Depending on the state of corruption using "Repair Folder" may erase messages from the affected folder which cannot be recovered anymore. In other words, the damage was already done, and by using "Repair Folder" Thunderbird did attempt to repair the damage and get mail files back into a consistent state. In that case you'd need to restore the lost messages from a recent backup done prior to the corruption.

Corruption is often caused by anti-virus software messing with Thunderbird mail files. It is therefore recommended to create an exception for the Thunderbird profile folder, so that the real-time scanner won't attempt to scan the profile with your mail.

For more information on the profile location see http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Also see http://kb.mozillazine.org/Keep_it_working_-_Thunderbird