Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I want to be able to play Prime Video

  • 2 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur cor-el

annesherman79
annesherman79
more options

hello! I am trying to play Prime Video. the message i get reads, "a later version of Mozilla Firefox is required for Prime Video. To update, click the menu button on the web browser toolbar, click Help, About Firefox and then click Restart. So i did go through those steps but when i get to the last stage, there is no "click restart button" for me to restart. i would like to play amazon prime video but I'm told am update is required. I do get a message with a green check mark saying Mozilla Firefox is up to date, but no option to click restart. it also says 90.0.2 (64 bit) any help would be wonderful! thank you! (my computer has windows 8.)

hello! I am trying to play Prime Video. the message i get reads, "a later version of Mozilla Firefox is required for Prime Video. To update, click the menu button on the web browser toolbar, click Help, About Firefox and then click Restart. So i did go through those steps but when i get to the last stage, there is no "click restart button" for me to restart. i would like to play amazon prime video but I'm told am update is required. I do get a message with a green check mark saying Mozilla Firefox is up to date, but no option to click restart. it also says 90.0.2 (64 bit) any help would be wonderful! thank you! (my computer has windows 8.)

All Replies (2)

FredMcD
FredMcD
more options

It looks like you already have the current browser installed.

Websites say that Firefox is outdated or incompatible even though it's the latest version

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

You can check out at the browserspy website how websites see you: 

http://browserspy.dk/browser.php

http://browserspy.dk/headers.php
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you updated to Widevine 4.10.2209.1 as that is the only version currently supported ? See: "Add-ons -> Plugins" and the about:plugins page

Try to toggle DRM off/on to see if that makes Firefox (re)load DRM components.