Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird 68.12.1 profile cannot be loaded . . .

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur jtrry

jtrry
jtrry
more options

Updated existing TB installation following check for update under About Thunderbird from V45 to V68.12.1 on Mac OS 11.4. Each successive update read the my existing profile and once at 68.12.1 everything works - all local folders and email send/receive are normal as long as TB is left open.

But when quitting and restarting TB the "profile cannot be loaded . . " message appears.

I have looked in troubleshooting - Profile Folder and it points to Library - Thunderbird - Profiles - and to the correct profile name.

Hard to understand how TB can use the profile to send and receive mail but then is not able to access it on startup.

Please let me know how this might be fixed.

Thank You.

Updated existing TB installation following check for update under About Thunderbird from V45 to V68.12.1 on Mac OS 11.4. Each successive update read the my existing profile and once at 68.12.1 everything works - all local folders and email send/receive are normal as long as TB is left open. But when quitting and restarting TB the "profile cannot be loaded . . " message appears. I have looked in troubleshooting - Profile Folder and it points to Library - Thunderbird - Profiles - and to the correct profile name. Hard to understand how TB can use the profile to send and receive mail but then is not able to access it on startup. Please let me know how this might be fixed. Thank You.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Have you tried turning off the product and leaving it so for a few minutes. I know it is a apple, or I would say take out the battery as well.

jtrry
jtrry Vraag-eienaar
more options

Shut down the Mac Book and completely powered it down for over 15 minutes then restarted. Same profile cannot be loaded . . . message appeared after starting TB.

Any ideas as to do next?

Thanks for your help