Thunderbird crashes when opening certain mail messages, versions 68.10.0 (64-bit) and 91.1.1
Dear support: My O.S. is Ubuntu 16.04 MATE. Since an upgrade last week thunderbird crashes as soon as I open it. After some days fighting with it I've discovered a possible cause: It happens when I try to display a message with certain characteristic, I suspect it has something to do with unicode special characters. When such a mail is displayed, TB child process dies causing then mail program to crush as well. The versions of TB I've tried are 68.10.0 (64-bit) and 91.1.1
Today I tried to send an e-mail using my signature and the problem manifested again. As soon as I disablepears my signature the problem disappears. This is the signature I was using: <style>
#firma * { color: navy; font-size: 10pt; font-family:"Arial","sans-serif"; } #firma p { margin:0px; } #firma span.nombre { font-weight: bold } #firma span.puesto { font-style: italic } #firma span.y { display: inline-block; background-color: yellow; width: 7px; height: 15px; } #firma span.b { display: inline-block; background-color: #000080; width: 21px; height: 15px; } #firma span.logo { font-size: 11pt; font-weight: bold; color: #000080; letter-spacing: 1pt; margin-left: 5px;} #firma div.address p span { font-size: 9pt; color: #787777; } #firma span.var { display: inline-block; text-align: center; width: 13px; margin-right: 5px }
</style>
Rafael Hernández
Technical Consultant
___________________________________________________________
OPTOMATION SYSTEMS
C/ Andrés Segovia, 7. Edificio Coronado L9.
xxxxx Las Rozas de Madrid - SPAIN
☏: +xx xxx xxx xxx
📱: +xx xxx xxx xxx
🖷: +xx xxx xxx xxx
🌐<a href="http://www.optomation.es">www.optomation.es</a>
Thank you for your time and effort,
Rafael Hernandez
edited phone numbers from public and search/spam bots view.
Gewysig op
All Replies (3)
Are you using the vanilla version of Thunderbird from https://www.thunderbird.net/ or the one provided by your distribution? In the latter case you should ask in a support forum for your distribution.
Thanks for your replay, christ1.
Version 68 is the one provided by the Ubuntu distro. Version 91 has been directly downloaded from https://www.thunderbird.net/; so I am using both with the same result.
Do you have a crash ID? https://support.mozilla.org/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports