Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

It says "html5: Video file not found" and I cannot play any video.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 15 views
  • Laaste antwoord deur cor-el

more options

It says "html5: Video file not found" and I cannot play any video.

It says "html5: Video file not found" and I cannot play any video.

All Replies (2)

more options

Is this with all websites/pages, some, a few?

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

more options

You can check the Web Console for media related messages.