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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashing 10.15.7

  • 23 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur FredMcD

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Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chrome now -- no problem yet. I'm wondering if GPU is at fault. I've ramped up cooling based on GPU. Still crashing. Tried holding down D and option D to test ram but I just get a command line on a non-responsive screen.

Model Name: Mac mini

 Model Identifier:	Macmini6,2
 Processor Name:	Quad-Core Intel Core i7
 Processor Speed:	2.6 GHz
 Number of Processors:	1
 Total Number of Cores:	4
 L2 Cache (per Core):	256 KB
 L3 Cache:	6 MB
 Hyper-Threading Technology:	Enabled
 Memory:	16 GB
 Boot ROM Version:	424.0.0.0.0
 SMC Version (system):	2.8f0
Frequent crashes. I've run Onyx. Reset extensions. Reinstalled firefox. I've been using google maps frequently, so I switched to safari and that crashed too. Trying chrome now -- no problem yet. I'm wondering if GPU is at fault. I've ramped up cooling based on GPU. Still crashing. Tried holding down D and option D to test ram but I just get a command line on a non-responsive screen. Model Name: Mac mini Model Identifier: Macmini6,2 Processor Name: Quad-Core Intel Core i7 Processor Speed: 2.6 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 6 MB Hyper-Threading Technology: Enabled Memory: 16 GB Boot ROM Version: 424.0.0.0.0 SMC Version (system): 2.8f0

All Replies (20)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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bp-5f3a528e-c818-4c15-8616-687060211028 10/28/21, 7:18 PM

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bp-5f3a528e-c818-4c15-8616-687060211028 Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1

Crash Reason EXC_SOFTWARE / SIGABRT

Attention Sumos, there are 12 related bug reports

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Several of the bug reports think this may be caused by an Apple update.

I called for more help.

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Thank you so much for your help. I only posted one crash because before I got to read your instructions I completely uninstalled Firefox and reinstalled.

Is this sufficient or if more crashes occur, would more reports help?

There was just a recent update from Apple.

Your efforts are very much appreciated.

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Yes. Post any new crash report numbers. While they may be the same as the above, they could also be different.

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Here are more. Thanks


Submitted Crash Reports Report ID Date Submitted

bp-401a4908-6250-45cd-b15f-741bf0211030 10/30/21, 1:32 PM

bp-5f3a528e-c818-4c15-8616-687060211028 10/28/21, 7:18 PM

bp-47b6f436-2c02-4e1f-9cbe-421270211030 10/30/21, 6:37 PM

bp-9de22508-7b51-4125-a3d1-c9e5b0211030 10/30/21, 6:37 PM

bp-c371f734-0046-4fff-87c0-b48730211030 10/30/21, 6:37 PM

bp-c88548d7-bbed-4f7e-8082-407480211030 10/30/21, 6:37 PM

bp-f7f06197-9971-4719-918c-52dea0211030 10/30/21, 6:37 PM

bp-26d35a68-a336-43bf-ad83-f05550211030 10/30/21, 6:37 PM

bp-e83118d9-0ae4-4a28-85de-cf7610211030 10/30/21, 6:37 PM

bp-c0a3fc45-95e4-4393-a896-128b60211030 10/30/21, 6:37 PM

bp-576069fe-8b67-41be-b6e7-28c0b0211030 10/30/21, 6:37 PM

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bp-401a4908-6250-45cd-b15f-741bf0211030 = Uptime 33 seconds bp-47b6f436-2c02-4e1f-9cbe-421270211030 = Uptime 4,152 seconds (1 hour, 9 minutes and 12 seconds) bp-9de22508-7b51-4125-a3d1-c9e5b0211030 = Uptime 5,723 seconds (1 hour, 35 minutes and 23 seconds) bp-c371f734-0046-4fff-87c0-b48730211030 = Uptime 500 seconds (8 minutes and 20 seconds)

Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1

Crash Reason EXC_SOFTWARE / SIGABRT

Attention Sumos, there are 12 related bug reports

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What were you doing at the time? surfing, watching a clip, reading something . . . .


Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

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Mostly, I was jumping around google maps. It would also crash when I zoomed on weather maps. I think it may have been crashing on other things before I wiped my old firefox. I had many divergent tabs up... not sure how many, 20 or more for sure.

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Crashing now at the drop of a hat.

bp-7d6d2231-51be-4157-a50c-5d4480211101 11/1/21, 12:08 PM View bp-067419cb-f6e2-427b-9c9e-f44fb0211101 11/1/21, 12:08 PM View bp-51e86de6-bbbc-4d47-8661-2ddba0211101 11/1/21, 12:08 PM View bp-4fc0abad-f5a7-4e86-a01f-6fc950211101 11/1/21, 12:08 PM View bp-c1ef83d2-db8d-4366-88ea-913eb0211101 11/1/21, 12:08 PM View bp-321f57ca-ee65-437a-a0ab-c1c9c0211101 11/1/21, 11:54 AM View bp-0dcea07b-f22e-4aaf-9783-edd270211101 11/1/21, 11:54 AM View bp-6575ba09-4f2b-446d-bd44-55eb10211101 11/1/21, 11:54 AM View

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bp-7d6d2231-51be-4157-a50c-5d4480211101 = Uptime 73 seconds (1 minute and 13 seconds) bp-067419cb-f6e2-427b-9c9e-f44fb0211101 = Uptime 558 seconds (9 minutes and 18 seconds) bp-51e86de6-bbbc-4d47-8661-2ddba0211101 = Uptime 25 seconds bp-4fc0abad-f5a7-4e86-a01f-6fc950211101 = Uptime 24 seconds

Signature: __pthread_kill | pthread_kill | abort | gpusGenerateCrashLog.cold.1

Crash Reason EXC_SOFTWARE / SIGABRT

Attention Sumos, there are 12 related bug reports

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afarr83 said

Mostly, I was jumping around google maps.

Are you crashing only when you have Google tab open or does it crash without Google?

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Another Mac user is having the same type of crashes; https://support.mozilla.org/en-US/questions/1356221

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Fred Weather channel radar crashes it every time. Also PlayWSOP poker site crash every time. I have used this browser on those sites for many many years, never a problem. Very strange

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For now, can you use a different browser on those sites?

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Of course, but I'm hoping its temporary. I have all my bookmarks etc. on firefox

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Firefox started crashing at the drop of at hat. Anything I did and sometimes nothing.

I overwrote my HD with a clone I happened to make just before the Catalina update. Everything is working fine now. Before I did this Firefox was crashing constantly no matter what I did. I will not update until this is resolved.

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I checked and Apple sent a software update on 10/27. It was not a full blown new version update to a new level, just a quick security update. I've run many of those in the past without a problem, but I'm pretty sure the date of the update correlates with the beginning of the crashes. I sure hope this is just a temporary thing.

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