Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird is not responding since a windows 10 update on Nov.14.21

  • 3 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur david

alfred.horak
alfred.horak
more options

Two month ago I wanted to read my E-Mails but Thunderbird was not responding. I got a window "sorry, thunderbird crashed send feedback so we can help you". I returned many but nothing Happened. This issue was right after a windows 10 auto update also lost a file from Open Office (had a copy on my desktop) and windows wont print since then. 2 MS support tech were unable to fix it after working for hours on it. I am worried to lose the stored messages if I uninstall and reinstall Thunderbird. Maybe an update can fix it but I can not to anything with it just getting the message "shut down or wait for it to respond". TBird is working OK on my Desktop Win 7 with the last release update. Not rsponding is TBird on release channel 91.2.1 64 Bit on my HP Laptop. Any help would be very much appreciated. Best regards, Alfred Horak [email removed from public]

Two month ago I wanted to read my E-Mails but Thunderbird was not responding. I got a window "sorry, thunderbird crashed send feedback so we can help you". I returned many but nothing Happened. This issue was right after a windows 10 auto update also lost a file from Open Office (had a copy on my desktop) and windows wont print since then. 2 MS support tech were unable to fix it after working for hours on it. I am worried to lose the stored messages if I uninstall and reinstall Thunderbird. Maybe an update can fix it but I can not to anything with it just getting the message "shut down or wait for it to respond". TBird is working OK on my Desktop Win 7 with the last release update. Not rsponding is TBird on release channel 91.2.1 64 Bit on my HP Laptop. Any help would be very much appreciated. Best regards, Alfred Horak [email removed from public]

Gewysig op deur James

Gekose oplossing

Your stored messages are at c:\(yourname)\appdata\roaming\thunderbird If you're afraid of losing that information, I suggest you copy it somewhere such as c:\PROFILE. Then, if problems surface, you will have a complete copy. Once a reinstall is done, TB may need assistance in locating it. If, after reinstalling TB it starts with attempt to create an email account, click the Home tab, rightclick on top of screen and activate menu bar. Then, click home>more troubleshooting information. then, scroll down to Profiles. Click about:profiles and it shows known profiles. Click 'create new profile' and browse to/select your profile and continue to TB.

Lees dié antwoord in konteks 👍 0

All Replies (3)

david
david
  • Top 10 Contributor
more options

Gekose oplossing

Your stored messages are at c:\(yourname)\appdata\roaming\thunderbird If you're afraid of losing that information, I suggest you copy it somewhere such as c:\PROFILE. Then, if problems surface, you will have a complete copy. Once a reinstall is done, TB may need assistance in locating it. If, after reinstalling TB it starts with attempt to create an email account, click the Home tab, rightclick on top of screen and activate menu bar. Then, click home>more troubleshooting information. then, scroll down to Profiles. Click about:profiles and it shows known profiles. Click 'create new profile' and browse to/select your profile and continue to TB.

alfred.horak
alfred.horak Vraag-eienaar
more options

Hi David Thank you very much for your Help, this will be helping me for issues in the future also! Wishing you a nice evening Alf

david
david
  • Top 10 Contributor
more options

You are most welcome.