Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Attachments don't open from specific addresses

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt

more options

Been frustrated by the fact that recently attachments from certain addresses don't open. I can save them to disk and then open them no problem. But if I send the same file from say a Google address, they open fine.

The one big difference I noticed in the source of 2 different emails (one opening, one not) is that the one that doesn't open has a file name like this:

Content-Type: APPLICATION/VND.MS-EXCEL.12;

name="=?utf-8?Q?TA2525MH=5Fcat_pump_5CPQ6221=5F=D0=BF=D0=BE=D0=B4=D1=82=D0=B2=D0=B5=D1=80=D0=B6=D0=B4=D0=B5=D0=BD=D0=B8=D0=B5=5F270122=2Exlsx?="

Content-transfer-encoding: base64 Content-Disposition: attachment;

filename="=?utf-8?Q?TA2525MH=5Fcat_pump_5CPQ6221=5F=D0=BF=D0=BE=D0=B4=D1=82=D0=B2=D0=B5=D1=80=D0=B6=D0=B4=D0=B5=D0=BD=D0=B8=D0=B5=5F270122=2Exlsx?="


I am using Thunderbird on 2 different Linux computers (gnome desktop) and they both behave the same way. The computer I am currently on is using Thunderbird 91.6.2.

Been frustrated by the fact that recently attachments from certain addresses don't open. I can save them to disk and then open them no problem. But if I send the same file from say a Google address, they open fine. The one big difference I noticed in the source of 2 different emails (one opening, one not) is that the one that doesn't open has a file name like this: Content-Type: APPLICATION/VND.MS-EXCEL.12; name="=?utf-8?Q?TA2525MH=5Fcat_pump_5CPQ6221=5F=D0=BF=D0=BE=D0=B4=D1=82=D0=B2=D0=B5=D1=80=D0=B6=D0=B4=D0=B5=D0=BD=D0=B8=D0=B5=5F270122=2Exlsx?=" Content-transfer-encoding: base64 Content-Disposition: attachment; filename="=?utf-8?Q?TA2525MH=5Fcat_pump_5CPQ6221=5F=D0=BF=D0=BE=D0=B4=D1=82=D0=B2=D0=B5=D1=80=D0=B6=D0=B4=D0=B5=D0=BD=D0=B8=D0=B5=5F270122=2Exlsx?=" I am using Thunderbird on 2 different Linux computers (gnome desktop) and they both behave the same way. The computer I am currently on is using Thunderbird 91.6.2.

All Replies (1)

more options

Try the 91.7 release. I have at least one report it fixed issues with file opening.