Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I cannot send Emails:

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur YongHan

Jdeboer8
Jdeboer8
more options

Hi It seem I cannot send Emails' it comes up with this message Sending of the message failed. An error occurred while sending mail. The mail server responded: [TPG-A02] Authentication denied. User jdeboer8@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again. I have checked that my Email address is correct

Hi It seem I cannot send Emails' it comes up with this message Sending of the message failed. An error occurred while sending mail. The mail server responded: [TPG-A02] Authentication denied. User jdeboer8@tpg.com.au is banned from using SMTP AUTH due to previous abuse. Please verify that your email address is correct in your account settings and try again. I have checked that my Email address is correct

All Replies (1)

YongHan
YongHan
more options

Hello Jdeboer8, I found an article/thread created by TPG themselves about this very issue and how to solve it. Link to thread: https://community.tpg.com.au/t5/Broadband-Internet/Cannot-Send-Email-Rejected-by-the-Server-Banned-from-using-SMTP/m-p/36643 Hopefully by following the instructions, your issue can be solved!