Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't bring up Firefox homepage (installed icon unresponsive.

  • 3 antwoorde
  • 1 het hierdie probleem
  • 5 views
  • Laaste antwoord deur Paul

patrickbranin
patrickbranin
more options

The installed Firefox icon does not take me to the Firefox homepage. The default language is unreadable(to me). Without the ability to access Firefox homepage, I cannot access Settings, which leaves me dead in the water. Ideally, I'd like to start from scratch. I don't want to give up on Firefox, but right now, I can't even refresh, let alone cancel outright. Please help. -Patrick Branin

The installed Firefox icon does not take me to the Firefox homepage. The default language is unreadable(to me). Without the ability to access Firefox homepage, I cannot access Settings, which leaves me dead in the water. Ideally, I'd like to start from scratch. I don't want to give up on Firefox, but right now, I can't even refresh, let alone cancel outright. Please help. -Patrick Branin

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi Patrick

Where does the Firefox homepage icon take you to?

What version number of Firefox for Android do you have installed?

patrickbranin
patrickbranin Vraag-eienaar
more options

Please be patient. This is a lot of work. Seburo has asked: Where does the Firefox homepage icon take you to?

What version number of Firefox for Android do you have installed? I am replying: Well, the app doesn't allow screen shots, or I'd send you a picture. So I can't get to settings to determine what version of Firefox I have installed. Anyway, it's all in a language I can't read. Hitting the back button does nothing but take me back to my own homepage. The last sentence of the page is underlined and reads: "Mite te rëdomtë mbi shfetimin privat. The search box reads "Beni kërkimose jepni a... Which takes me to a page which adds to the previous page a symbol (which I can't draw here, but looks vaguely like a chain link): Poltësoje lidhjen ngae papastra (https://www. amazon.com/posts/fee... , followed by another symbol similar to our "expand page" icon, and the word Skanoje. Then the "search" icon, and: Motor kërkimesh. Then, another search bar with the Google logo ("G"), and: Beni kërkim ose jepni adresë, which takes me to a page that merely repeats the previous page. Honestly, that's alI I have to work with. A screenshot allowance sure would have helped me here. Regards, Pat Branin

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

If you press the volume "-" button and the power button on your Android device, it will take a screenshot that will be saved to your pictures and that you can upload to a reply to this thread.

To see the version number, open the Firefox for Android menu, select Settings, scroll to the bottom of the list and select About Firefox.