Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

trojan horse in "\mozilla firefox\00009757.tmp"

  • 3 antwoorde
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur jonzn4SUSE

stephanschol
stephanschol
more options

Hi, Since some weeks the Norton Virus Sanner (Smart Scan) tells me that the file 

   c\program files\mozilla firefox\00009757.tmp is infected with a trojan horse.

The file is removed. But with the next scan it shows up again.

Do you have any insight in this problem (false alarm, caused by some other program)?

Regards Stephan

Hi, Since some weeks the Norton Virus Sanner (Smart Scan) tells me that the file c\program files\mozilla firefox\00009757.tmp is infected with a trojan horse. The file is removed. But with the next scan it shows up again. Do you have any insight in this problem (false alarm, caused by some other program)? Regards Stephan

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Interesting... I go to the same directory on Win7 and there are no .tmp files in that directory. see screenshot Did you look at the file properties and get any helpful info?

stephanschol
stephanschol Vraag-eienaar
more options

Unfortunately I do not have any file properties, as Norton has removed the file. I could not find out what action creates the file there. After a lot of browsing today the file did not reappear yet. I will watch the folder and try to find out more about it, when is it created again.

The file also was removed once by Norton from my tablet with Windows 10. On my devices there are also no other .tmp files in the Firefox folder. I am using the newest verison of Firefox.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Okay, mark it as resolved and have a good day.