Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Replacing a missing password

  • 1 antwoord
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt

hobs2424@gmail.com
hobs2424@gmail.com
more options

I first try to sign in with my account and then they ask you to verify who you are by calling your cell phone. My cell phone is a Samsung Galaxy S21 5G, they can't contact my cell phone My cell phone just doesn't register the call.

I first try to sign in with my account and then they ask you to verify who you are by calling your cell phone. My cell phone is a Samsung Galaxy S21 5G, they can't contact my cell phone My cell phone just doesn't register the call.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I am afraid your cell issue is not something in the scope of this forum. Perhaps try other authentication method to the two factor authentication you are clearly using.