Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Upgrade/install incomplete, folders and mail messages not visible

  • 2 antwoorde
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur david.small3

david.small3
david.small3
more options

Recently upgraded to Thunderbird 102.4.1 (64-bit) for Windows 10.

After upgrade, I have the following:

  • Even with View All Folders, I can see no folders in my folder pane
  • Even if I Go to a specific Inbox, I see no messages in my message pane
  • I'm unable to see any messages, in any obvious way
  • While "About Thunderbird" shows that I am on the latest release, "More Troubleshooting Information"|"Show Update History" suggests "Install Pending"

Things I have tried:

  • Deleting (or, rather, moving to a "deleted" subfolder) the items suggested in https://support.mozilla.org/bm/questions/1281467
  • Re-installing Thunderbird
  • Rebooting
  • Removing MalWare Bytes and similar anti-malware, anti-virus software from the machine
Recently upgraded to Thunderbird 102.4.1 (64-bit) for Windows 10. After upgrade, I have the following: * Even with View All Folders, I can see no folders in my folder pane * Even if I Go to a specific Inbox, I see no messages in my message pane * I'm unable to see any messages, in any obvious way * While "About Thunderbird" shows that I am on the latest release, "More Troubleshooting Information"|"Show Update History" suggests "Install Pending" Things I have tried: * Deleting (or, rather, moving to a "deleted" subfolder) the items suggested in https://support.mozilla.org/bm/questions/1281467 * Re-installing Thunderbird * Rebooting * Removing MalWare Bytes and similar anti-malware, anti-virus software from the machine

All Replies (2)

david.small3
david.small3 Vraag-eienaar
more options

Going through https://support.mozilla.org/en-US/questions/1387443 , methodically, since it appears to be the same problem.

However, I see that a new sub-version 102.4.2 is available, so I chose to upgrade. I still have the problem. Now, About Thunderbird offers a "Restart to update Thunderbird" button. Clicking it restarts TB, but the button is still there. And "More Troubleshooting Information"|"Show Update History" doesn't show an update to 102.4.2, at all...and still shows "Install Pending" for 102.4.1.

david.small3
david.small3 Vraag-eienaar
more options

Created a new profile, as suggested. Magic happened. All worked. (I wasn't sure how to "import" the profile, so I pointed my new profile at the local folders portion of the original profile...kluge-y, of course, and it would be good to know how to do this more properly)