Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox corrupted

sethkurn
sethkurn
more options

Firefox seems to have corrupted. When I tried to load, incomplete home page, no tabs, and no responsiveness. I have a lot of saved tabs which I am concerned, should I disable and re-download, I may lose. Any suggestions accepted--please keep in mind that I am getting no response from existing firefox. Thank you. Seth Kurn

Firefox seems to have corrupted. When I tried to load, incomplete home page, no tabs, and no responsiveness. I have a lot of saved tabs which I am concerned, should I disable and re-download, I may lose. Any suggestions accepted--please keep in mind that I am getting no response from existing firefox. Thank you. Seth Kurn

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Seth, sorry to hear about this problem. Let's start with this issue:

Sometimes program installers and uninstallers mess with certain shared Microsoft files. Firefox is mostly dead from the address bar down if it doesn't find VCRUNTIME140_1.DLL where it expects it.

To rule out that issue, you can (re)run Microsoft's installer for the VC Runtime files:

(A) Open https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-160#visual-studio-2015-2017-2019-and-2022

(B) In the "Visual Studio 2015, 2017, 2019, and 2022" section of the article, download the installer for your system:

  • 64-bit Windows: the "X64" download
  • 32-bit Windows: the "X86" download

(C) Run that installer and restart Windows.

Any improvement?