Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox Issues

William Schlecte
William Schlecte
more options

Continuous message on Firefox -- Keeps popping up asking that I enter Primary Password. I have no "Primary Password" and the constant pop-up is irritating and time consuming. I have switched to Chrome, but would like to come back to Firefox if you can solve this problem

Continuous message on Firefox -- Keeps popping up asking that I enter Primary Password. I have no "Primary Password" and the constant pop-up is irritating and time consuming. I have switched to Chrome, but would like to come back to Firefox if you can solve this problem

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Do you save logins in Firefox? A Primary Password is an extra layer of security for locally saved logins (Use a Primary Password to protect stored logins and passwords).

According to the following article, one possible reason is using AVG (maybe Avast, too?) or ESET security software: Firefox keeps asking me for Primary Password.

If you aren't concerned about using saved logins, you can reset the Primary Password. See: Reset your Primary Password if you've forgotten it. But that will erase the current list of saved logins.