Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I cannot access monthly statements on only one of the financial instution sites I use. They are telling me to use Chrome or Edge.

  • 1 antwoord
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

barbmae
barbmae
more options

Firefox hangs up when I go to access my monthly statements on Wealthscape - the site my IRA is on. This is the only website this happens with. When I emailed them about this they said I should use Chrome or Edge. This seems illogical to me, since I can download tax documents and all other info from this same site.

Firefox hangs up when I go to access my monthly statements on Wealthscape - the site my IRA is on. This is the only website this happens with. When I emailed them about this they said I should use Chrome or Edge. This seems illogical to me, since I can download tax documents and all other info from this same site.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this a problem with PDF files ?

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window